:root {
  --ink: #1d2733;
  --muted: #5b6775;
  --paper: #e9edf1;
  --panel: #ffffff;
  --line: #cfd6de;
  --go: #12804a;
  --go-dark: #0c6639;
  --stop: #b8322a;
  --focus: #2754c5;
  --warn: #9a5b00;
  --lead: #6b3fa0;
  --radius: 10px;
  font-family: "Atkinson Hyperlegible", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  font-size: 16px;
  line-height: 1.45;
  color: var(--ink);
  background: var(--paper);
}
* { box-sizing: border-box; }
[hidden] { display: none !important; }
body { margin: 0; }
a { color: var(--focus); }
h1, h2 { line-height: 1.2; margin: 0 0 .5rem; }
h2 { font-size: 1.1rem; margin-top: 2rem; }
:focus-visible { outline: 3px solid var(--focus); outline-offset: 2px; }
input, select, textarea, button { font: inherit; color: inherit; }
input, select, textarea {
  width: 100%; padding: .5rem .65rem; border: 1px solid var(--line); border-radius: 6px; background: #fff;
}
textarea { resize: vertical; }
label { display: grid; gap: .3rem; font-weight: 700; font-size: .9rem; }
code { background: var(--paper); padding: 0 .3em; border-radius: 4px; }
.muted, .none { color: var(--muted); }
.nowrap { white-space: nowrap; }

/* buttons */
.btn {
  display: inline-flex; align-items: center; gap: .5rem; padding: .5rem .9rem; border-radius: 6px;
  border: 1px solid var(--line); background: var(--panel); cursor: pointer; text-decoration: none; color: var(--ink);
  font-weight: 700; white-space: nowrap;
}
.btn:hover:not(:disabled) { border-color: var(--ink); }
.btn:disabled { opacity: .45; cursor: not-allowed; }
.btn.primary { background: var(--ink); color: #fff; border-color: var(--ink); }
.btn.ghost { background: transparent; }
.btn.danger { color: var(--stop); border-color: #e6b4b0; background: transparent; }
.btn.danger:hover:not(:disabled) { background: var(--stop); color: #fff; border-color: var(--stop); }
.btn.on { background: var(--warn); color: #fff; border-color: var(--warn); }
.pill { background: var(--paper); border-radius: 99px; padding: 0 .5em; font-size: .85em; }
.pill.due { background: var(--stop); color: #fff; }
.hint, .hint-inv { font-weight: 400; font-size: .8rem; opacity: .7; }

/* top bar */
.topbar {
  display: flex; align-items: center; gap: 1rem; flex-wrap: wrap;
  padding: .6rem 1.25rem; background: var(--ink); color: #fff;
}
.topbar a { color: #fff; }
.brand { display: inline-flex; align-items: center; gap: .6rem; font-weight: 700; font-size: 1.1rem; }
.logo-chip { display: inline-flex; align-items: center; background: #fff; border-radius: 6px; padding: .2rem .5rem; }
.logo-chip img { display: block; height: 26px; width: auto; max-width: 180px; }
.brand-sep { width: 1px; height: 1.2rem; background: currentColor; opacity: .35; }
.brand-app { font-weight: 400; }
.auth-brand { margin-bottom: 1.25rem; font-size: 1.3rem; }
.auth-brand .logo-chip { padding: 0; }
.auth-brand .logo-chip img { height: 36px; }
.top-links { margin-left: auto; display: flex; gap: 1rem; align-items: center; }
.who { opacity: .7; }
.phone-state { font-size: .9rem; padding: .15rem .6rem; border-radius: 99px; background: rgba(255,255,255,.12); }
.phone-state::before { content: ""; display: inline-block; width: .55rem; height: .55rem; border-radius: 50%; margin-right: .4rem; background: #aab4bf; }
.phone-state.is-ready::before { background: #3ad07f; }
.phone-state.is-error::before { background: #ff6b5e; }
.list-pick { display: flex; align-items: center; gap: .4rem; font-weight: 400; }
.list-pick select { width: auto; max-width: 16rem; padding: .25rem .4rem; }
.topbar .btn.ghost { color: #fff; border-color: rgba(255,255,255,.35); }
.stats { font-size: .85rem; opacity: .8; }
.cb-wrap { position: relative; }
.cb-panel {
  position: absolute; top: calc(100% + .4rem); left: 0; z-index: 20; width: 20rem; max-height: 60vh; overflow: auto;
  background: var(--panel); color: var(--ink); border: 1px solid var(--line); border-radius: var(--radius);
  box-shadow: 0 12px 30px rgba(29,39,51,.18); padding: .4rem;
}
.cb-item { display: grid; width: 100%; text-align: left; gap: .1rem; padding: .55rem .6rem; border: 0; background: none; border-radius: 6px; cursor: pointer; }
.cb-item span { font-size: .85rem; color: var(--muted); }
.cb-item:hover { background: var(--paper); }
.cb-item.due span { color: var(--stop); font-weight: 700; }
.cb-panel .none { padding: .6rem; margin: 0; }

.dial-panel { display: grid; gap: .7rem; padding: 1rem; }
.dial-panel .hint { margin: 0; }

/* agent status */
.sr-only { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }
.status-ctl { display: inline-flex; align-items: center; gap: .5rem; padding: .15rem .25rem .15rem .6rem; border-radius: 6px; background: var(--go); }
.status-ctl[data-kind="away"] { background: var(--warn); }
.status-ctl[data-kind="idle"] { background: var(--stop); }
.status-ctl select { width: auto; padding: .2rem .35rem; border: 0; font-weight: 700; color: var(--ink); }
.status-time { font-variant-numeric: tabular-nums; font-weight: 700; min-width: 3.2em; }
.away-banner {
  display: flex; align-items: center; justify-content: space-between; gap: 1rem; flex-wrap: wrap;
  max-width: 1400px; margin: 1.25rem auto 0; padding: .9rem 1.25rem; border-radius: var(--radius);
  background: #fff1d6; color: var(--warn); border: 1px solid #f0d49a;
}
.away-banner p { margin: 0; }
.away-banner + .desk { opacity: .55; }
.live-board { display: grid; grid-template-columns: repeat(auto-fill, minmax(230px, 1fr)); gap: .6rem; }
.live { display: grid; gap: .2rem; padding: .8rem 1rem; background: var(--panel); border: 1px solid var(--line); border-left: 5px solid var(--line); border-radius: var(--radius); }
.live.k-work { border-left-color: var(--go); }
.live.k-away { border-left-color: var(--warn); }
.live.k-idle { border-left-color: var(--stop); }
.live.k-off { opacity: .6; }
.live-status { display: flex; gap: .5rem; flex-wrap: wrap; }
.tag.k-work { background: #def2e6; color: var(--go-dark); }
.tag.k-away { background: #fff1d6; color: var(--warn); }
.tag.k-idle { background: #fbe4e2; color: var(--stop); }
td.flag { color: var(--stop); font-weight: 700; }
tr.sel td { background: #eef3fd; }
tfoot th { color: var(--ink); border-top: 2px solid var(--line); border-bottom: 0; }
.small { font-size: .8rem; font-weight: 400; }
.inline-label { display: flex; align-items: center; gap: .4rem; font-weight: 400; }
.inline-label input { width: auto; }

/* agent desk */
.desk {
  display: grid; grid-template-columns: minmax(0, 1.4fr) minmax(320px, 1fr); gap: 1.25rem;
  padding: 1.25rem; max-width: 1400px; margin: 0 auto;
}
.lead, .console { background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); padding: 1.5rem; }
.lead-head { display: flex; gap: .5rem; flex-wrap: wrap; min-height: 1.6rem; }
.tag { display: inline-block; font-size: .8rem; font-weight: 700; padding: .1rem .55rem; border-radius: 4px; background: var(--paper); }
.tag.quiet { font-weight: 400; color: var(--muted); }
.tag.cb, .tag.s-callback { background: #fff1d6; color: var(--warn); }
.tag.s-interested { background: #efe6fa; color: var(--lead); }
.tag.s-dnc, .tag.s-wrong_number { background: #fbe4e2; color: var(--stop); }
.tag.s-new { background: #e1ecfb; color: var(--focus); }
.biz { font-size: 1.6rem; margin-top: .9rem; }
.phone {
  font-size: clamp(2.2rem, 4vw, 3.2rem); font-weight: 700; letter-spacing: .01em; margin: .1rem 0 .2rem;
  font-variant-numeric: tabular-nums;
}
.local { color: var(--muted); margin: 0 0 1.2rem; }
.facts { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: .9rem 1.4rem; margin: 0 0 1rem; }
.facts dt { font-size: .8rem; color: var(--muted); }
.facts dd { margin: .15rem 0 0; overflow-wrap: anywhere; }
.lead-notes { background: var(--paper); padding: .7rem .9rem; border-radius: 6px; white-space: pre-wrap; }
.sub { font-size: 1rem; margin-top: 1.5rem; }
.history { list-style: none; padding: 0; margin: 0; display: grid; gap: .6rem; }
.history li { border-left: 3px solid var(--line); padding: .3rem 0 .3rem .8rem; }
.history .h-top { display: flex; justify-content: space-between; gap: 1rem; flex-wrap: wrap; }
.history .h-top span, .history .h-meta { font-size: .85rem; color: var(--muted); }
.history .h-meta { display: flex; align-items: center; gap: .8rem; flex-wrap: wrap; margin-top: .2rem; }
.history audio { height: 32px; max-width: 100%; }
.history p { margin: .3rem 0 0; white-space: pre-wrap; }
.empty { text-align: center; padding: 3rem 1rem; }
.empty p { color: var(--muted); max-width: 36rem; margin: 0 auto 1.2rem; }
.empty .btn { margin: 0 .3rem; }

/* call console */
.console { display: grid; gap: 1.1rem; align-content: start; }
.call-box { display: grid; gap: .7rem; }
.call-btn {
  width: 100%; padding: 1.1rem; font-size: 1.5rem; font-weight: 700; border: 0; border-radius: var(--radius);
  background: var(--go); color: #fff; cursor: pointer; transition: background-color .15s;
}
.call-btn:hover:not(:disabled) { background: var(--go-dark); }
.call-btn.live { background: var(--stop); animation: live 1.6s ease-in-out infinite; }
.call-btn:disabled { background: #9aa6b2; cursor: not-allowed; }
@keyframes live { 50% { box-shadow: 0 0 0 6px rgba(184,50,42,.18); } }
.call-meta { display: flex; align-items: center; gap: 1rem; font-size: .95rem; }
.timer { margin-left: auto; font-variant-numeric: tabular-nums; font-weight: 700; font-size: 1.2rem; }
.rec { color: var(--stop); font-size: .85rem; font-weight: 700; }
.rec::before { content: ""; display: inline-block; width: .55rem; height: .55rem; border-radius: 50%; background: var(--stop); margin-right: .3rem; }
.call-tools { display: flex; gap: .5rem; }
.keypad { display: grid; grid-template-columns: repeat(3, 1fr); gap: .4rem; }
.key { padding: .6rem; font-size: 1.2rem; font-weight: 700; border: 1px solid var(--line); border-radius: 6px; background: var(--paper); cursor: pointer; }

.outcomes { border: 0; padding: 0; margin: 0; display: grid; grid-template-columns: 1fr 1fr; gap: .45rem; }
.outcomes legend { font-weight: 700; margin-bottom: .45rem; font-size: .9rem; }
.outcome {
  display: flex; align-items: center; gap: .55rem; text-align: left; padding: .6rem .7rem; border-radius: 6px;
  border: 1px solid var(--line); background: var(--panel); cursor: pointer; font-weight: 700;
}
.outcome kbd { font: inherit; font-size: .8rem; color: var(--muted); border: 1px solid var(--line); border-radius: 4px; padding: 0 .35rem; }
.outcome:hover { border-color: var(--ink); }
.outcome.on { background: var(--ink); color: #fff; border-color: var(--ink); }
.outcome.on kbd { color: #fff; border-color: rgba(255,255,255,.5); }
.outcome.o-interested.on { background: var(--lead); border-color: var(--lead); }
.outcome.o-callback.on { background: var(--warn); border-color: var(--warn); }
.outcome.o-dnc.on, .outcome.o-wrong_number.on { background: var(--stop); border-color: var(--stop); }
.outcome.o-interested { grid-column: span 2; }
.save-row { display: flex; gap: .5rem; }
.save-row .primary { flex: 1; justify-content: center; padding: .75rem; }
.script { border-top: 1px solid var(--line); padding-top: .9rem; }
.script summary { font-weight: 700; cursor: pointer; }
.script-body { margin-top: .5rem; color: var(--ink); font-size: .95rem; }

.toast {
  position: fixed; bottom: 1.25rem; left: 50%; transform: translateX(-50%); z-index: 50;
  padding: .7rem 1.1rem; border-radius: 8px; color: #fff; background: var(--stop); font-weight: 700;
  box-shadow: 0 10px 30px rgba(0,0,0,.2); max-width: 90vw;
}
.toast.ok { background: var(--go); }
.toast.warn { background: var(--warn); }

/* admin */
.page { max-width: 1200px; margin: 0 auto; padding: 1.5rem 1.25rem 4rem; }
.admin-nav { display: flex; gap: .2rem; }
.admin-nav a { text-decoration: none; padding: .3rem .7rem; border-radius: 6px; }
.admin-nav a[aria-current] { background: rgba(255,255,255,.16); }
.page-head { display: flex; align-items: center; gap: 1rem; justify-content: space-between; flex-wrap: wrap; margin-bottom: 1rem; }
.page-head h1 { margin: 0; }
.count { color: var(--muted); font-weight: 400; font-size: 1rem; }
.phone-sm { font-size: 1.4rem; font-weight: 700; font-variant-numeric: tabular-nums; }
.seg { display: flex; border: 1px solid var(--line); border-radius: 6px; overflow: hidden; background: var(--panel); }
.seg a { padding: .35rem .8rem; text-decoration: none; color: var(--ink); }
.seg a[aria-current] { background: var(--ink); color: #fff; }
.flash { background: #fff; border-left: 4px solid var(--focus); padding: .7rem 1rem; border-radius: 6px; display: flex; gap: 1rem; align-items: center; flex-wrap: wrap; }
.table-wrap { overflow-x: auto; background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); }
table { width: 100%; border-collapse: collapse; }
th, td { padding: .55rem .75rem; text-align: left; border-bottom: 1px solid var(--line); vertical-align: top; }
th { font-size: .85rem; color: var(--muted); }
tbody tr:last-child td { border-bottom: 0; }
td small { display: block; color: var(--muted); }
.num { text-align: right; font-variant-numeric: tabular-nums; }
.strong { font-weight: 700; }
.clip { max-width: 22rem; }
tr.off td { color: var(--muted); }
.pipeline { display: grid; grid-template-columns: repeat(auto-fill, minmax(150px, 1fr)); gap: .6rem; }
.pipe { display: grid; gap: .2rem; padding: .8rem 1rem; background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); text-decoration: none; color: var(--ink); }
.pipe span { font-size: .85rem; color: var(--muted); }
.pipe strong { font-size: 1.5rem; font-variant-numeric: tabular-nums; }
.pipe.s-interested { border-left: 4px solid var(--lead); }
.pipe.s-callback { border-left: 4px solid var(--warn); }
.pipe.s-new { border-left: 4px solid var(--focus); }
.filters { display: flex; gap: .5rem; flex-wrap: wrap; margin-bottom: 1rem; }
.filters input { flex: 1 1 16rem; width: auto; }
.filters select { width: auto; }
.bulk { display: flex; gap: .7rem; align-items: end; margin-top: .8rem; flex-wrap: wrap; }
.bulk label { font-weight: 400; }
.pager { margin-left: auto; display: flex; gap: .8rem; align-items: center; }
.card { background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); padding: 1.25rem; }
.form-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: .9rem 1.2rem; }
.form-grid .span2 { grid-column: span 2; display: flex; gap: 1rem; align-items: center; flex-wrap: wrap; }
.form-grid label.span2 { display: grid; }
.two-col { display: grid; grid-template-columns: minmax(0, 1.1fr) minmax(0, 1fr); gap: 1.5rem; align-items: start; }
.two-col h2 { margin-top: 0; }
form.inline { display: flex; gap: .4rem; }
form.inline input { width: 11rem; }
.checks { list-style: none; padding: 0; display: grid; gap: .5rem; }
.checks li { background: var(--panel); border: 1px solid var(--line); border-left: 4px solid var(--line); border-radius: 6px; padding: .6rem .9rem; display: flex; gap: .7rem; align-items: center; flex-wrap: wrap; }
.checks li.ok { border-left-color: var(--go); }
.checks li.bad { border-left-color: var(--stop); }
.checks li.ok strong { color: var(--go); }
.checks li.bad strong { color: var(--stop); }
.code pre { background: var(--ink); color: #e9edf1; padding: 1rem; border-radius: 6px; overflow-x: auto; font-size: .85rem; }

/* password eye */
.pw-wrap { position: relative; display: block; }
.pw-wrap input { padding-right: 2.6rem; }
form.inline .pw-wrap { display: inline-block; }
.pw-eye {
  position: absolute; right: .3rem; top: 50%; transform: translateY(-50%);
  display: grid; place-items: center; width: 2rem; height: 2rem; padding: 0;
  border: 0; border-radius: 4px; background: none; color: var(--muted); cursor: pointer;
}
.pw-eye:hover, .pw-eye[aria-pressed="true"] { color: var(--ink); }
td.actions form.inline { display: inline-flex; margin: 0 .3rem .3rem 0; }

/* auth */
body.auth { min-height: 100vh; display: grid; place-items: center; padding: 1rem; }
.auth-box { width: min(26rem, 100%); background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); padding: 2rem; }
.auth-box form { display: grid; gap: 1rem; }
.ok-box { background: #def2e6; color: var(--go-dark); padding: .6rem .8rem; border-radius: 6px; }
.auth-foot { margin: 1rem 0 0; text-align: center; }
.err-box { background: #fbe4e2; color: var(--stop); padding: .6rem .8rem; border-radius: 6px; }
.warn-box { background: #fff1d6; color: var(--warn); padding: .6rem .8rem; border-radius: 6px; font-weight: 700; }

@media (max-width: 900px) {
  .desk, .two-col { grid-template-columns: 1fr; }
  .facts, .form-grid { grid-template-columns: 1fr; }
  .form-grid .span2 { grid-column: auto; }
  .stats { display: none; }
}
@media (prefers-reduced-motion: reduce) {
  .call-btn.live { animation: none; }
}